- Eligibility: Returns are accepted only for damaged, defective, or incorrect items delivered. Requests must be raised within 48 hours of delivery.
- Non-Returnable Items: Opened, used, or tampered packages of dry fruits, nuts, and snacks are not eligible for return due to hygiene and safety reasons.
- Proof Required: Clear photos or videos of the product and packaging must be shared while requesting a return/refund.
- Refund Options:
- Replacement of the product, or
- Refund to the original payment method.
- Refund Timeline: Approved refunds will be processed within 5–7 business days.
- Cancellation: Orders can only be canceled before dispatch.
- Contact: For support, write to info@ektafoods.com with order details.
Last updated: August 11, 2026